CRM Fundamentals I

CRM Fundamentals I
Certification Training

CRM Fundamentals I

Area of Interest: Customer Relationship Management (CRM)

Software Solution: SAP CRM


Course Objectives

  • Use the basic knowledge a CRM solution consultant requires for all consultant profiles

Target Audience

  • Solution consultants responsible for implementing Customer Relationship Management with SAP CRM

Prerequisites

Essential

  • Basic business knowledge of CRM processes and concepts


Recommended

  • Knowledge of SAP ERP sales business processes; for example:
  • TSCM60 Order Fulfillment I or
  • SCM600 Business Processes in Sales Order Management


Course based on software release

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EHP7

Course Content

Overview of the SAP CRM application:
  • Fundamentals and architecture
  • Overview of key areas (Marketing, Web Channel, Channel Management, Sales, Interaction Center, Service, Field Applications, Analytics, Implementation & Operation)

Customizing fundamentals for CRM - CRM basic data:
  • Account Management
  • Organizational model
  • Product master
  • Customizing settings for each object

Training Schedule

Batch: Online Option
Delivery Type: Online Register   R 42,625
 Professionals   One Year   English
Batch: February 2018
Address: 5, Prince Adelowo Adedeji Street, Peninsula, Phase 1, Lekki
State: Lagos R 36,375
Delivery Type: Sap Academy Register
 Professionals   12th Feb 2018 - 16th Feb 2018   English
Batch: May 2018
Address: 5, Prince Adelowo Adedeji Street, Peninsula, Phase 1, Lekki
State: Lagos R 36,375
Delivery Type: Sap Academy Register
 Professionals   7th May 2018 - 11th May 2018   English
Batch: October 2018
Address: 5, Prince Adelowo Adedeji Street, Peninsula, Phase 1, Lekki
State: Lagos R 36,375
Delivery Type: Sap Academy Register
 Professionals   29th Oct 2018 - 2nd Nov 2018   English
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