SAP For Students : CRM Fundamentals I

 

CRM Fundamentals I

Course Objectives

  • Use the basic knowledge a CRM solution consultant requires for all consultant profiles

Course Content

Overview of the SAP CRM application:
  • Fundamentals and architecture
  • Overview of key areas (Marketing, Web Channel, Channel Management, Sales, Interaction Center, Service, Field Applications, Analytics, Implementation & Operation)

Customizing fundamentals for CRM - CRM basic data:
  • Account Management
  • Organizational model
  • Product master
  • Customizing settings for each object

Training Schedule

Batch: For Students
Delivery Type: Online Register     ₦100,000
 Students   One Year   English
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