Customer Care In Action

Maintain top performance and build personal qualities

How to provide an excellent interface with your customers

By attending this course you will understand how to:

• What customers like and dislike in company staff.
  
• How to greet customers and create a good first impression.
• How to establish rapport.
• The importance of listening.
• Interpersonal skills for dealing with different types of people.
• How to handle difficult or complaining customers.
• How to shape your own attitude and motivate yourself to be 'customer-oriented'.
• How to help the company develop its sales without actually 'selling'.

Who should attend?

All front-line staff who meet customers face-to-face. Also managers who have responsibility for customer contact staff.