Customer Relations for Service Engineers

Increasing business through excellent service

Course Summary
It is surprising how few companies develop the full potential of their Service Engineers and other field service personnel. As an engineer, you are likely to have more contact with your customers than your salespeople and can be a powerful influence in securing further business. On this practical course, you will develop and broaden your responsibilities, and be better able to promote your organisation whilst serving your customers professionally.

Who should attend?
Any field service personnel and customer support staff who spend time with your customers will benefit from this course.

By attending this course you will understand how to…

• Analyse your customers’ needs and wants – and respond to them accordingly
  
• Combine the different roles of the Service Engineer in a professional manner - to benefit both your company and your customers
  
• Build and develop good relationships – inside and outside of the company
  
• Develop sales without being seen to be selling